Refund Policy

Refund (Return) Policy

Translation

We start working on your translation immediately after receiving your payment and clear document scans from you. If we require clearer document scans or other copies of documents, we will notify you by email. In such a case, the start of the work will be considered from the moment we receive the required clear documents from you. If you change your mind and need to cancel your order, you must notify us preferably immediately (but no later than 12 hours from the time of placing the order). You will receive a 100% refund.

Partial Cancellation

We accept partial cancellation of some document translation services that you do not need if you notify us of this desire within 12 hours of payment for the order.

Editing

We accept requests for editing name spellings, word preferences not specified when placing the translation order, and if there are blurry words in the scans. We will make the changes promptly.

Incorrect Translation or Errors

We ensure that our translations are always accurate. If you find an incorrect translation or error in the translated document, please inform us immediately so that we can correct it. The spelling of your name and surname will be considered correct if it is indicated in your official identification documents such as an Internal Passport, Passport for Travel Abroad, or driver's license (written in Latin letters). You should provide us with a clear scan of the original document; otherwise, we cannot guarantee that the translation format will be a 100% mirror image of the original. If this issue arises, we may ask you to provide another clear document scan or refund your money.

Translator Services

Translator services involve performing a written translation with the result sent to you. The translator does not provide oral translation services (interpretation servises).

Refund for Electronic Translation Delay

You can request a refund for the delay in delivering an electronic translation (PDF or Word file) if we miss the specified completion time for the translation, if you have provided us with all necessary clear document scans to start the work. The completion time may be extended if you have not provided us with clear document scans to start the work, and we are waiting for the necessary clear document scans from you. 

In the event that you have already downloaded the file, but the file does not open for some reason, in this case, please send us a message via the contact form at the bottom of the website with a description of your problem, and we will send you a direct link to download your file with your translation instead of your file to your email.

Refund for Postal Mail Delivery Delay

If delivery of the translation was chosen by postal mail, in that case, the completion date of the translation work is considered the date of submitting the envelope with the translation to the post office for delivery to the address you specified. The transit time is not included in the completion time as the delivery time is under the jurisdiction of the postal operator and may vary for different operators, regions, and countries.

Please be aware that if you paid with a credit card or PayPal but used a bank account linked to PayPal, it may take 1 hour to 3 days for the refund to reflect on your card or bank account. 

This delay is due to PayPal's policy and potential holidays or non-working hours. Therefore, we advise you to read the product description carefully before making a purchase to avoid any erroneous purchases.