Refund Policy

Refund Policy

At ABC-Translation Services, we strive to deliver accurate, timely, and reliable translation services. This policy outlines our procedures regarding refunds, revisions, cancellations, and delivery.

1. Order Processing  
We begin working on your translation immediately after receiving both payment and clear, legible scans of your documents. If additional or clearer document copies are needed, we will contact you by email. Work officially begins once all required materials are received.

2. Cancellations & Refunds  
To ensure fairness and protect against completed work, we offer the following:

• Full Refund: You may cancel your order and receive a full refund if you notify us within 12 hours of placing the order and before any work has begun.

• Partial Cancellation: You may cancel specific documents from a multi-document order within 12 hours of payment, provided no work has started on those items.

After 12 hours, or once work has commenced, cancellation requests cannot be honored due to the immediate start of service.

3. Revisions & Corrections  
We welcome revision requests for the following reasons:
- Spelling adjustments (e.g., name variations not specified initially)
- Word preference updates
- Corrections due to blurry source documents

We will make these edits promptly at no extra cost.

Please note: The accuracy of names and personal details is based on the official identification documents you provide (e.g., passport, driver’s license). We strongly recommend submitting clear scans of such documents to ensure precise formatting and spelling.

4. Accuracy Guarantee  
All translations are completed by qualified professionals and reviewed for quality. If you find an error in the translated text, please notify us immediately. We will correct it without delay.

If we are unable to meet your expectations despite corrections, a refund may be considered on a case-by-case basis.

5. Delivery Delays – Electronic Files
If we fail to deliver your digital translation (PDF or Word) by the agreed completion date — and you have provided all necessary clear documents on time - you may request a partial or full refund depending on the circumstances.

Note: Once a file is downloaded, it cannot be refunded unless there is a significant issue with the content.

If you experience problems opening the file, please contact us via the website form. We will send a direct download link or re-send the file to your email.

6. Postal Mail Delivery  
When postal delivery is selected, the completion date is considered the day we hand the envelope to Canada Post (or another carrier) for shipment to your address.

Transit time is not included in our service timeline, as delivery speed depends on the carrier and destination. We are not responsible for delays caused by postal services.

7. Payment & Refund Processing  
Payments are processed securely through Stripe. If a refund is issued, it may take 1 to 3 business days for the amount to appear in your account, depending on your bank and holidays.

We encourage all clients to review service details carefully before ordering to avoid unintended purchases.